Policies 

The Furry Ohana agrees to provide pet sitting, dog walking and other applicable pet care services in a reliable, caring, and trustworthy manner. In consideration of the services and as an express condition thereof, the client expressly waives and releases The Furry Ohana from any and all claims against the company, its owners, employees, contractors, and representatives, except those arising from negligence or willful misconduct on the part of The Furry Ohana.

Client agrees to notify The Furry Ohana of any concerns within 24 hours of completion of services.

Client agrees to pay all charges accrued for services rendered. Client understands that payment is due on the last day of the service unless there are explicitly agreed upon supplementary payment terms. A $10 late fee per week will be charged for late payments.

Client will incur a $25 charge for each returned check in addition to any and all bank fees attributed to the returned check.

The Furry Ohana shall exercise all precautions against sickness, injury, escape, loss, accidents or death of Client’s pet(s). The Furry Ohana is not responsible for sickness, injury, escape, loss accidents or death of Client’s pet(s) unless caused through negligence or willful misconduct on the part of The Furry Ohana.

Client represents and warrants that pet(s) are currently vaccinated in accordance with all local, state and federal laws and regulations.

The Furry Ohana will follow the directions of the Veterinary Release Form in the case a pet should become injured or sick.

Client accepts responsibility for all medical expenses and other damages resulting from an injury to the Pet Sitter, other persons or other animal(s) caused by the Client’s pet(s) or negligent act.

Client agrees to indemnify, hold harmless and defend The Furry Ohana in the event of a claim by any person injured or otherwise damaged by Client’s pet(s) or negligent act.

The Furry Ohana reserves the right to charge a cancellation fee on dog/cat sitting and cat drop-in visits 50% of the first 2 days for services cancelled between 72 hours and 24 hours’ notice prior to the scheduled service. The Furry Ohana reserves the right to charge a cancellation fee on dog/cat sitting and cat drop-in visits 100% of the first 2 days for services cancelled within 24 hours’ notice prior to the scheduled service. The Furry Ohana reserves the right to charge a cancellation fee on daily dog walks that are cancelled with less than 2 hours’ notice prior to the scheduled service. The Furry Ohana reserves the right to charge a cancellation fee on any other applicable pet care service. 

The Furry Ohana will not refund or add credit to client account if they have a delayed departure or early return.

The Furry Ohana reserves the right to terminate this contract at any time if the Pet Sitter, in his/her sole discretion, determines that the Client’s pet(s) poses a danger to the health or safety of itself, other pets, other people or the Pet Sitter. If concerns prohibit the Pet Sitter from caring for the pet, The Furry Ohana will attempt to contact the Client to arrange alternative care. If the Client cannot be contacted, the Client authorizes The Furry Ohana to place the pet in a licensed kennel with all charges and fees arising to be the responsibility of the Client.

The Furry Ohana reserves the right to refuse service to any client, at any time, for any reason.

This document gives The Furry Ohana and its representatives authorization to enter the Client’s listed address as needed to perform agreed upon services.

Client expressly gives The Furry Ohana the authority to employ a locksmith on their behalf and to promptly reimburse The Furry Ohana for all costs incurred in the event of a malfunction of the lock, keys or automatic door opener.

The Furry Ohana is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract.

Client agrees to properly secure the home prior to leaving the premises. The Furry Ohana will re-secure the home to the best of its ability at the end of each visit.

In the case of an emergency, inclement weather or a natural disaster, the Client authorizes The Furry Ohana to use reasonable judgment for the care and well-being of Client’s pet(s) and residence. The Furry Ohana will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of the Pet Sitter.

The Furry Ohana is not responsible for any damages beyond the control of the Pet Sitter.

Client is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit harness or collar and leash for walks or in case of emergencies, pet food, medications, identification tags, litter boxes, cat litter and cleaning supplies. Client authorizes any purchase necessary for the satisfactory performance of duties. Costs of all purchases and related service fees will be reimbursed to The Furry Ohana within 14 days.

The Furry Ohana will not ignore additional pets in the household. If you secure pet-sitting services for dogs, you must include all animals in the house. The Furry Ohana cannot in good conscience ignore additional pets in the household needing care. 

All times for visits are approximate.We will confirm a two hour time range with you. Exact time commitments will be provided where medical conditions require a specific visit time.

Client authorizes the use of pet(s) pictures on The Furry Ohana website, social media and/or marketing materials for promotional purposes unless the client objects to this use.

Client authorizes this contract to be valid approval for services so as to permit The Furry Ohana to accept all future in person, telephone, online, mail or email reservations and provide services without additional signed contracts or written authorizations.

The Terms of this document apply to all pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed.